Keep Your Account Accurate
Use your own contact details, keep your password private, and maintain only the accounts you are authorized to use. Tell support when a saved game username or payment detail needs correction.
Use the Portal Lawfully
Do not use OrbitCasino for fraud, unauthorized payments, misleading cash out claims, duplicate reward claims, account sharing, harassment, automated abuse, or activity prohibited where you live.
Submit Clear Requests
Choose the correct game and account, enter accurate amounts, and include an order number or screenshot when staff needs it. Duplicate or incomplete requests can delay review.
Communicate Respectfully
Live chat and support tickets are for account and transaction help. Threats, abusive language, spam, and attempts to manipulate staff are not permitted.
Account Review
Staff may pause a request, ask for clarification, or restrict account activity when information is inconsistent, payment cannot be confirmed, security is at risk, or misuse is suspected.